Kindly Use Our Toll-Free # 1800 266 3202:
For any of your queries or service requirements, please feel free to contact us. We would be happy to serve you instantly. Our customer care service is available between 8:00am and 8:00pm All Days
You may also write to us at:
Manager- Customer Services
Magma Housing Finance Limited,
8, Sant Nagar, East of Kailash, New Delhi- 110065
You may e-mail us at:
customercare@magmahfc.co.in (Please mention your Loan Account Number and Contact Number in the subject line).
We will endeavor to resolve your query within 7 working days of receiving your letter or email. If we are not able to resolve your query within 7 working days then we would explain you the reason why the Company would need more time to respond.
In case you are not satisfied with the response or in case of delays, please follow the
below listed steps;
Step 1:
In case you are not satisfied with the response from our Customer Care/Helpline, you can write to Head- Customer Service at head.customercare@magmahfc.co.in (Please mention your Loan Account Number and Contact Number in the subject line).
Alternatively, you can also write to the following address:
Head- Customer Service, Magma Housing Finance Limited, 8, Sant Nagar, East of Kailash, New Delhi
Step 2:
If you are still not satisfied, you can write to the Nodal Officer at nodalofficer@magmahfc.co.in.
Alternatively, you can also write to the following address:
The Nodal Officer, Magma Housing Finance Limited, 8, Sant Nagar, East of Kailash, New Delhi
Escalation to National Housing Bank (NHB):
If you are dis-satisfied with the response received, you may approach NHB at the following address:
National Housing Bank, Department of Regulation & Supervision (Complaint Redressal Cell) 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi-110 003
Such complaint may also be e-mailed at https://grids.nhbonline.org.in
